Technical Customer Service Manager
Nokia, Manner-Suomi, Finland
€ 40.000 - 60.000
Want to update your application? Log in. Technical Customer Service ManagerNokian Tyres is a Finnish company that as the first in the world invented the winter tire in 1934. We continue to drive innovation and develop our premium technology from Nokia, where we are rooted. Today, operating in over 60 countries across the world, we are looking for experienced professionals and future talents to join us. We’re looking for a Technical Customer Service Manager to work as part of our Global Quality team in Operation Excellence organization. In this key role you will impact to the success of our premium products and to satisfaction of both B2B and consumer customers. You will report to Vice President, Quality and Sustainability.You will be responsible for Nokian Tyres’ global technical customer service, primarily on passanger car tyre products. This is definitely a teamwork with several internal stakeholders like Products & Innovations, Business areas and quality teams. You will ensure consistent and high-quality technical product support and addressed complex technical inquiries and escalations. If needed, you will also lead possible field quality operations. You will be responsible for driving and developing our product claim handling systems and practices.As a Technical Customer Service Manager, you will collect valuable market feedback on product performance and customer satisfaction and forward feedback to other internal teams. Your expertise is appreciated also in new product launches and trainings.What we expect from you:At least B.Sc. in a relevant technical field Knowledge and interest on vehicle technologyPassion for delivering exceptional customer experiences and great presentation skillsExcellent communication, co-operation, and problem-solving skillsProven experience in project managementFluent in written and spoken English, other language skills are a benefitHands-on approach and easiness to work with different culturesOur way of workingOur talented people, energizing collaboration, and agile way of working ensure that we achieve great results together. We believe in involvement and active ownership. Nokian Tyres wants everyone to have both the power and the opportunity to influence matters and we support your professional growth. We value different experiences and competencies. They play a key role in the development of the company as well as our new, innovative solutions.When working at the office, your team will be located in Nokia, Finland. That doesn't mean that we expect you to be there on daily basis, since we are promoting flexible and modern working culture.If you are ready to make an impact and interested in joining our inspiring teamPlease fill in the application form with CV and salary request by 12 th of May 2024. For further information please contact: VP Quality and Sustainability, Teppo Huovila, [email protected] , tel. +358 505151043 on 26th of April 12-14 or 3 rd of May 12 – 14. Nokian Tyres develops and manufactures premium tires for people who value safety, sustainability and predictability. Inspired by our Scandinavian heritage, we craft innovative products for passenger cars, trucks and heavy machinery that give you peace of mind in all driving conditions. Our Vianor chain provides tire and car services. In 2023, our net sales totaled EUR 1,174 million. At the end of 2023 we employed over 3,400 professionals. Nokian Tyres is listed on Nasdaq Helsinki. Further information: www.nokianrenkaat.fi No Account? No Account? No problem! You can submit your application without an account. Easy Apply with Your Account Easy Apply with Your Account You can pre-fill the form by utilizing your previous application for this employer. You can also quickly fill out the application by utilizing your Laura Talent Profile. We will send you information about your application by e-mail. In order to receive our messages, it is important that the e-mail address is correct. E-mail * Phone * Link to LinkedIn profile Your education Institution Degree month year Work experience at our company I have no work experience at your company I have had work experience at your company I'm currently working at your company Latest employer Job title month year Employment ended month year Attach to your application File size max. 5120 kB. Allowed files: pdf, doc, docx, ppt, pptx, pps, rtf, txt. Here you can attach your CV File size max. 5120 kB. Allowed files: pdf, doc, docx, ppt, pptx, pps, rtf, txt. Here you can attach your application You can attach your picture to your application. The picture has to be in .jpg format and its maximum file size may not exceed 1mb Picture Information You’ve sent will be retained for other open positions for six (6) months after sending or updating Your application. * Yes No We cooperate with an external service provider to support the recruitment process. Information You provide in Your application may be transferred to our recruitment service provider. *
#J-18808-Ljbffr