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Front Office Engineer RAN

, , Finland

€ 60.000 - 80.000

Hands-on experience on RAN (2G-5G) & TX nodes (MW, SDH, WDM, ETH) from one of the main vendors: Ericsson, Nokia, Huawei, NEC, SIAE, etc.Troubleshooting experience in various network issuesETTI facultyWhat you'll be doingPerforms periodical ticket auditing and quality checkInvolved in creating proceduresInvolved in new colleagues onboarding (training)Contributes to automation analysis and use case implementation for various Front Office tasksPerforms various reporting tasksProvides team support in case of emergency situations (eg hazard)Involved in proactive and reactive maintenance activities to ensure that the services provided to customers are continuously available and meet the performance levels of the Service Level Agreement (SLA).Level 1 impact assessment when network faults occurCommunication and coordination with field partners, 3PPs, Back Office teams, etc..Identifying network degradations and/or faults with potential impact on customers.Constitutes the 1st point of contact for complaints arriving from customers/partners.1st level troubleshooting on the network equipment when certain faults occur.Responsible of ticket opening, resolution or dispatching for different issuesPerforms event correlation when multiple faults occur, eg common root cause/planned activities with expected outage etc..Managing technical escalation to ensure that errors are fixed within agreed SLAsPerform Escalation and Notification to keep management and other business units informed during system outages.Constitutes the point of contact for specific software and hardware solutions delivered to clients.Be responsible for opening problem tickets for customers and receiving order requests, in different types of applications.Detect any events related to the performance or quality of the specific services provided to the client, report them and act accordingly to address them.Initiate functional incident issues, analyze end-user performance trends and defects to identify customer incidents or issues earlyActively participates in the development of new solutions to implement customer requirementsPerform periodic network backups and health checks to determine network health.Understanding of the tools used, having an active role in their development and continuous adaptation through the feedback providedCommunication with clients and third partiesWhat you need to know/haveUnderstanding of telecom network principles for RAN and transport technologies, 5G knowledge will be considered a plus.Quick and self-motivated learner to cope with the dynamic telecom industry.Knowledge of IP networking is a big plus.Team player with good communication skills.Good documentation skills and attention to detail.Adaptable, used to working to tight time scales, motivated to manage own time, works well on own and with a team.English is mandatory What's in it for you Performance Bonuses – based on your results & the company's; Loyalty Bonuses, if you extend your stay; Electronic Meal Tickets - as you imagine; Medical & Life insurance for you - facilities for your family, too; #WFH & Flexible hours; Professional GSM subscription; Personal GSM subscription, also [because we believe in communication!]; Special grants on Smartphones & devices ;discounts for Orange products & services; Development Platforms - Orange Learning, Trainings, Career Counselling, Coaching & Career plan mentoring; Wellbeing Programs – we support your Zen; Functional Functional Always active The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network. Preferences Preferences The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user. Statistics Statistics The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you. Marketing Marketing The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.

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Front Office Engineer RAN jobs in , , Finland

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